2025–2026 · Process
Ramp L&D Toolchain
How can a small L&D team create training fast enough to keep up with a rapidly changing product?
What it is
At Ramp, I rebuilt our whole course-creation process with AI, from intake and SME interview notes through script generation, review, interaction design, content creation, and final packaging. We also set up a Notion database for content backups and a media library so everyone had the latest files, metadata, and versions.
Why I built it
We were a small team facing big demand. Support specialists needed a lot of training, and it had to keep up with a very fast product release cycle.
What I learned
Simple tools aimed squarely at the most time-consuming tasks helped us the most. We also needed checks along the way to review AI-generated text, and we had to stay on our toes and iterate quickly based on what worked.